From Chuck: My role at DiscipleLand

I was hired in 2001, just two years after DiscipleLand first started selling its products. My role is to manage all of the Finance and Accounting activities of the business. I also answer the phone on occasion, as do most of the people who work here. I enjoy that part of the job as it keeps me in touch with our customers. Most of my time is spent doing the usual accounting functions. I do the Payroll, Financial Statements, Taxes, and all the processing of paper that goes with that. My favorite part of work is getting to participate in the strategic planning, budgeting and general management of the company. It is a wonderful place to work and the people here are truly extraordinary. We operate very effectively together as a team and have good relationships.

I also manage the print buying and inventory, so when we are out of something its usually my fault. Trying to guess how much to print is a huge challenge and has to take many factors into consideration. Of course we try to get the best prices, but quality is important too. We also have to fix minor typos and keep the product updated and since we are not “dated” like most curriculums we have to have everything in stock all the time.

One other thing I do is fish for customer feedback that can help us improve our product offerings or service. I really do try to examine the feedback and put it to use. We invite our customers to help us make DiscipleLand better. Mary Ann and I are the primary people who filter all that information and bring it to the right people so let us know your ideas and we’ll see if can use them.

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